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Frequently Asked Questions

We want to make sure all your questions are answered and that you are fully comfortable with our process. If you have further questions or would just like the comfort of hearing a voice from the receiving end of your order, please contact us at moments@legemdary.com or 1-888-245-4089. We’d be happy to put your mind at ease!

  • How long does the bidding process take?

    The bidding process is open to our wholesalers for 3 days. Within that time frame, you will receive around 4 to 6 bids. Each wholesale bid expires after 48 hours. This means that the wholesalers have held their diamond for this period of time, so you can make your decision.

    Once your bids expire, so will the ring request (don't worry, you can always resubmit it for new bids)!

  • What is the average price difference between the highest and lowest bid submission?

    You can typically see a 10-15% difference between the highest and the lowest bid.

  • Why do the diamond specifications from the wholesaler differ from exactly what I submitted?

    If our wholesalers do not have the exact diamond specifications you are looking for, they will propose a very similar diamond to what you requested!

  • How do you ensure that wholesaler bids are legitimate?

    A wholesaler cannot participate in the reverse auction process, unless they have been approved and accepted by the Legemdary Team. We vet all wholesalers to ensure any diamond they submit on the platform is GIA-certified.

    If you are a wholesaler and would like to join our network, please contact us at moments@legemdary.com or 1-888-245-4089 to discuss the possibility of partnering with Legemdary.

  • What if I don’t see the ring style I was looking for?

    No problem. Please email moments@legemdary.com or give us a call at 1-888-245-4089. Our jewelers are absolutely wonderful and are always happy to work with you to create exactly what you're looking for. The sky is the limit!

  • Do you have the same diamond standards as other jewelry stores or online retailers?

    We have the highest standards of quality and luxury expectation for our diamonds! All diamonds sold through the platform are GIA-certified.

  • Do you do other jewelry besides engagement rings?

    Yes! We are able to create any jewelry style you are looking for (Wedding bands, necklaces, earrings, bracelets, the list can go on). Our site is undergoing many changes in the next year, until then all of our capablities are not reflected.

  • What if I see the same diamond for a lower price on another site?

    No two diamonds are identical, but if you do happen to find a diamond that has a very similar GIA grading for a lower price, please contact us at 1-888-245-4089 with the exact information. If the offer comes from one of our approved competitors, and meets our requirements we will work to match the price.